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Charge 3 won't turn on

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‎11-09-2020 11:00 - last edited on ‎11-09-2020 18:48 by Fitbit Moderator

‎11-09-2020 11:00 - last edited on ‎11-09-2020 18:48 by Fitbit Moderator

This is my second Charge 3 in less than 2 years. The first time, it randomly turned off and would not turn back on, even after troubleshooting. It was still under warranty at the time and I was sent a refurbished Charge 3 within a few weeks of troubleshooting with support. Now for the second time my Charge 3 has stopped working. This time, the screen started glitching and freezing. Then white vertical lines showed up and the screen continued to flash on and off and freeze. Then it completely died. I tried fully charging it and it never would turn back on. I am not happy with Fitbit products. It is unfortunate that for something that cost what these products do, they don't last more than a year (barely 6 months on my first one!) 

 

Moderator Edit: Clarified subject

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‎11-09-2020 18:37

‎11-09-2020 18:37

Hi @R.onthemtn, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with situation, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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