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Charge 3 won't turn on

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‎11-14-2020 09:37 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎11-14-2020 09:37 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

Dear Sirs, Charge 3 is not turning on, not syncing. rebooting does not work and there is a continuous white line across screen. I have used all the troubleshooting suggesting on various forums.

please advise. 
AF

 

 

Moderator Edit: Clarified subject

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‎11-15-2020 09:29 - last edited on ‎11-06-2025 07:26 by Fitbit Moderator

‎11-15-2020 09:29 - last edited on ‎11-06-2025 07:26 by Fitbit Moderator

@Afizty Welcome to the Community. 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-15-2020 09:29 - last edited on ‎11-06-2025 07:26 by Fitbit Moderator

‎11-15-2020 09:29 - last edited on ‎11-06-2025 07:26 by Fitbit Moderator

Welcome to the Community, @Afizty.

Thanks for troubleshooting this turning on issue. If your tracker isn't responding, I recommend taking a look at this post and make sure you have followed the instructions provided there. If the device isn't syncing, follow the ones in the article: Why won't my Fitbit device sync?.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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