Charge 3 won't turn on

[alyssa_r]

Hi there,

Note: My Charge 3 is fully charged. I changed bands today and suddenly my Charge 3 would not turn on (it’s not just the display, the whole device won’t turn on). It’s currently hot to the touch. 

I tried the suggested restart process step by step (plugging in the device to charge the holding the button etc) with no luck. I also tried to change the clock face but because the device is off and not connected it does not work either.

Any other suggestions?

Kind Regards,

Alyssa

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @alyssa_r.

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.