Charge 3 won't turn on

[Marculate]

My charge 3 was working just fine and then I plugged it in but when I took it off the charger, it is just vibrating but the screen won't turn on. When I go to the app, it is still synced and tracking my heart rate and sleep hours but hasn't turned on for two weeks now. Thought to wait for the battery to die but it is still fully charged after two weeks. This is the second Fitbit to do this. First one got glitch lines in it after only owning for 2 and a half years still vibrates as well but won't turn on is is pitch black. This one has only been a year and a half and is broken already 

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @Marculate. Welcome to the community forums.

Thank you for sharing all this information regarding your Charge 3. Sorry to know the difficulties that you are experiencing.

Please, sync your device one more time: with your device nearby, open the Fitbit app and tap Today.  Press and hold on the screen and pull down.

Now, please change the clock face as indicated in this help article: How do I change the clock face on my Fitbit device?

In addition, restart your device as indicated in the help article: How do I restart my Fitbit device?

[Rosinita]

Tríed al that for the same problem with my charle 3 but still did not work 

[ManuFitbit]

Hi @Rosinita. It's good to see you participating in the community. 

Thank you for sharing the comment regarding the difficulty with your Charge 3.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Rosinita]

I never heard more from my case