Charge 3 won't update to new firmware version

[raylou25]

This is the 2nd time ive had an issues with this model. 

I have followed all the instructions to restart he device and set up again on my phone and laptop app but still no luck. I preformed a longer reset with it today and although it finds the device it still wont connect up.

So frustrated that this has happened again this is my 2nd replacement in under a year. now it just keeps displaying a circle with an X in. Help !?

Moderator edit: updated subject for clarity

[Elml]

I have the same problem

fitbit charge 3 won’t update firmware

have tried on iPhone X iPhone 6S and on Windows 

is there a fundamental problem with fitbits? So many similar posts

need some help please

[Murrumbeena]

After much frustration I did get the firmware to update. My Fitbit was in warranty and the screen started getting lines across it so I went back to where I purchased. They exchanged for a new one, which also wouldn't update the new firmware. So frustrated.

So, to get to finally update, I kept a finger tickling the screen for about 25 minutes, didn't let the phone go to sleep. Not sure if this is what did it or it was coincidence? 

[Coda323]

My Charge 3 won't do the firmware update either. I have tried unpairing it and repairing it with my account, using other devices to update it, turning bluetooth on and off, restarting the fitbit --- literally everything on the forums. NOTHING is working. I am using a Samsung Galaxy S10+, and a Windows 10 computer. Both practically brand new. I've triple checked that all of my devices are updated AND have the newest versions of the FitBit apps. 

What's next?

[Lethal42]

Seems many of us are having a non-IOS related issue.

Isnt this WHY the forum is here, to get a Guru or Fitbit Tech to address it?

Nothing....to date, apart from responses to a couple of newbie's months ago?

[mhasman]

Same here. iOS (iPhone and iPad) and macOS 10.15, both can see Charge 3, sync, but show firmware version 1.63.5. Newest version 1.84.5 is not available. 

[Sharon_E]

After a zillion tries I finally got mine to update.  I had to do the following:

1) LONG reboot the charge 3 - plug it in and hold down the button for a full 15 seconds. When it stops buzzing, unplug it (that'll turn it off) and then replug it in - it'll quickly reboot.

2) uninstall fitbit app and then reinstall 

3) reboot phone

Then try again.  Took about 40 minutes to fully install the new firmware but I think it's finally done at long last!  

(Sorry to be late to this conversation - I'm hoping it helps others who are still trying to update theirs!).

[Murrumbeena]

I also managed to get this to update. All that was required was to keep the
page open, or not let your phone go to sleep. Just keep a finger on the
page to keep open and yeah, took about 30 mins. Annoying to say the least!