Charge 3 won't vibrate for Gmail notifications

[mkrizzy]

I recently had to delete and reinstall the Gmail app on my phone.  After I did that, I stopped receiving the vibrate alerts for incoming new mail.  I notice on my phone in the Fitbit app, under the notifications where you toggle the various apps on and off, that the Gmail logo is the old logo, not the recently updated one.  Not sure if that is related.  I googled the issue and it gave me a link via community.fitbit.com titled:

Solved: Charge 3 won't vibrate for Gmail notifications - Fitbit 

The preview reads:  "The notification shows up on the charge 3 but I do not get a vibration when it comes ... I had the same problem with my fossil smartwatch so I am assuming I have ..."

However, when I log in to my Fitbit account, it tells me I don't have permission to view this site.  It looks like the solution is out there, but we're not allowed to see it?

Moderator Edit: Clarified subject

[EdsonFitbit]

Welcome to the Fitbit Community @mkrizzy.

I'm sorry to hear that you are having difficulties to receive Gmail notifications. Thank you for the information provided and for trying to resolve the issue before contacting us.

To try to resolve the issue, please follow the next steps:

- Log out from the Fitbit app

- Reboot your phone

- Restart your Charge 3

- Log back in

- Verify if the issue was resolved.

If this doesn't help, please from the Fitbit app, tap on your profile picture > Charge 3 > Notifications > App Notifications. Toggle on the option for gmail notifications. You can confirm the steps to set up notifications in this article.

Please be ware that in order for the Gmail app to appear on the list of apps for notifications, you need to allow Gmail to send notifications to your phone: Phone's settings > Gmail > Notifications. Once you receive a notification from Gmail app on your phone, it will automatically appear on the list. 

Please let us know if you have any question.