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Charge 3 won't vibrate with notifications, alarms etc.

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‎05-06-2021 11:34 - last edited on ‎05-06-2021 12:25 by Fitbit Moderator

‎05-06-2021 11:34 - last edited on ‎05-06-2021 12:25 by Fitbit Moderator

My charge 3 is no longer vibrating with notifications, alarms, etc. I have tried multiple trouble shooting tips and nothing has worked so far and I ensured DND or Sleep mode were not on. When I change the vibration strength in settings or plug it in to charge, it does not vibrate which makes me think something is wrong with the vibration motor. I also tried the long restart which did not make a difference. Looking for any other suggestions! Thank you in advance.

 

 

Moderator edit: subject for clarity

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‎05-06-2021 12:29

‎05-06-2021 12:29

Hello @jotinsy. It's great to see you around! 

 

Thank you for letting me know that DND and Sleep mode aren't activated and for the rest of troubleshooting steps you've followed. Since you have tried the restart and long restart, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Also, please make sure to explain the situation and mention all the troubleshooting steps you've tried, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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‎05-06-2021 12:29

‎05-06-2021 12:29

Hello @jotinsy. It's great to see you around! 

 

Thank you for letting me know that DND and Sleep mode aren't activated and for the rest of troubleshooting steps you've followed. Since you have tried the restart and long restart, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Also, please make sure to explain the situation and mention all the troubleshooting steps you've tried, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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