Charge 3 won't vibrate with notifications

[SharonHamilton]

My Charge 3 will not vibrate when I get a text or phone call.  I have removed it and reinstalled it; updated my phone, and all Bluetooth and cellular settings are turned on.  I don't know what to do at this point, and of course, my warranty expired four weeks ago. 

Please advise me of what my next step is.

Sharon Hamilton

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SharonHamilton, welcome to the Community Forums, Thanks for the details provided in your post about your Charge 3 not vibrating when receiving notifications. I appreciate you've taken the time to troubleshoot this situation prior to contacting us. 

Have you checked if your Charge 3 does vibrate with silent alarms? Your Fitbit device vibrates to alert you at various times, including if you set an alarm, when you hit your step goal, or if you haven’t met your hourly activity goal. Have you see if the vibration is also missing for this features?

If your device didn't alert you, make sure you successfully set an alarm. For more information, see How do I manage alarms on my Fitbit device?

If you correctly set the alarm or aren’t receiving other alerts, test your device’s vibration motor. Connect the device to the charging cable. For more information, see How do I charge my Fitbit device?

Also note that when you turn on the Do Not Disturb, Quiet hours, or Driving mode setting on your phone Fitbit Charge 3, Fitbit Ionic, and Fitbit Versa receive notifications, but your device won’t alert you. Swipe down to see your notifications.

If paired to an Android phone, your Fitbit watch or tracker can alert you to notifications at any time:

1. From the Fitbit app dashboard, tap the account icon > your device image > Notifications. 
2. In the Vibration Settings section, turn on the Always Vibrate option.