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Charge 3 won't work and has black screen

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‎11-08-2020 05:53 - last edited on ‎11-09-2020 16:46 by

‎11-08-2020 05:53 - last edited on ‎11-09-2020 16:46 by

My Charge 3 fitbit won't work.  Black screen have tried all the suggested tips about restarting, re-charging, changing clock face etc.  Still getting a black screen and now no green light. Any ideas?

 

 

 

Moderator edit: subject for clarity 

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‎11-09-2020 04:02

‎11-09-2020 04:02

@Mez18 It's good that the community is growing.

 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-09-2020 06:16

In response to AlvaroFitbit

‎11-09-2020 06:16

Hi, 

I am having the same problem.  I just got a charge 3, and no matter how many times I restart my phone, internet, bluetooth and fitbit app it just doesn't sync or update.  Could you please help me as well.

 

 

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