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Charge 3 wonky after only 6 months

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‎05-18-2020 18:28 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-18-2020 18:28 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

I got my Charge 3 around Christmas, around 6 months ago.  It has been well cared for and never knocked around.  Recently, it started working only sporadically, recording some steps but not all, not recording sleep some nights, and basically working only intermittently.  The battery, screen, and secondary functions (time of day, text messages)    are like new. I have rebooted and restarted and followed every trouble shooting procedures I could find. Nothing works.  Is six months really the lifespan of a Fitbit‽ I am very disappointed.  

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‎05-18-2020 21:39

‎05-18-2020 21:39

No that is not the life span. I have had mine since it came out 2018 and it works great.

 

How is it being charged?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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1 REPLY 1

‎05-18-2020 21:39

‎05-18-2020 21:39

No that is not the life span. I have had mine since it came out 2018 and it works great.

 

How is it being charged?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer