Charge 3 wont pair/black screen

[Vegaszeb11]

The screen on my Charge 3 is completely black and lost connection with phone yesterday. I have done the hard restart (you can feel it vibrating) several times and phone app is asking for the pin which i have no idea what it is due to the screen being black and unreadable. Is there a master pin? Any ideas before i throw it away and buy an apple?

[SunsetRunner]

Hello @Vegaszeb11 

I think what’s happening is that you must have used the device lock and set a personal 4-digit PIN code to help keep your Fitbit device secure. This feature is available on watches and trackers that support Fitbit Pay.

Look here to troubleshoot what is going on: https://help.fitbit.com/articles/en_US/Help_article/2250.htm 
😃 Let me know if this answers your question and addresses the issue. Keep me posted

[Vegaszeb11]

No,i haven't got Fitbit pay or set a pin. Because it become dis-paired from phone i tried to re-pair it but it keeps asking for the pin-which i have no idea what it is due to the screen going black. To be honest this has really annoyed me because this is the 2nd one to do this (first was replaced under warranty) and to happen again and pretty much sealed Fitbits fate with me.

I dont think i'll be getting another Fitbit because of the poor quality and lack of support.

[SunsetRunner]

Hello again @Vegaszeb11 

I can understand your frustration as I would be completely frustrated and annoyed as well. Unfortunately because you can’t possibly see the code because your screen is black your completely stuck now. It’s frustrating that this issue wasn’t addressed while coming up with this pin code feature in the first place. Surely someone must had thought about what happens to individuals like yourself. Unfortunately my only advice is to contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US  Basically the pin is needed to verify that this is really your tracker and account. I believe only Customer Service can unlock it for you.

🥺 I’m sorry I couldn’t help

[Vegaszeb11]

It really does annoy me because its sat on my desk and is terrible for it to happen twice. The sceptic inside me says that Fitbit allows this to happen to generate constant sales otherwise people would buy only once.

Sorry but this has soured my opinion of Fitbit.

[SunsetRunner]

You indeed entitled to your opinion 😉 ….as I’m sure most people feel that way when simple things shouldn’t be so hard. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Vegaszeb11. I'm sorry to hear about your experience with your Charge 3and thank you for following advised troubleshooting steps.

I understand that this can be very frustrating, your feedback and comments are greatly appreciated. I noticed that you already got in touch with our Support Team and received assistance.

Thank you for your help @SunsetRunner.

Have a nice day. 

[Vegaszeb11]

Thank you for addressing this issue.

[AndreaFitbit]

Thanks for getting back to us @Vegaszeb11.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.