Charge 3 wrist-band broken

[Drakonoi]

My charge 3 wrist-band has broken after 6 months of using. Why is that? It did not hit by anything

[Svensin]

where did it break? got a pic?

there are heaps of cheap aftermarket ones that are good, I like mine more than the generic one by far.

[Drakonoi]

[Image][Image]Hi there.
This what mine happened

Thanks for your reply

[jfe]

Mine broke as well.

Contacted Fitbit Support. They sent me a replacement.

[Drakonoi]

How can I contact them. I am in Laos.
Oh.. I will try on thier website.
Thank you for an idea


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[Drakonoi]

I cannot add pictures here

[jfe · Accepted solution]

When replying. Click on the camera icon.

[Drakonoi]

Thank you

[Svensin]

Hmmm. yes, its like a harder plastic which i thought may become brittle over time, more so in the sun/dry conditions. The one i have is like rubber and much more flexible, It has stretched a little but wont break.

Getting a replacement to me is getting another one that will break, i wont trust something that might make the watch drop and damage that! - you can replace the band, you cant replace or fix the actual watch.

[AnasHamed]

   i had 2 watches of charge 3 and both are broken duo low quality it's worst version I ever had from Fitbit

[ZaurS]

Mine is only two month old and small loops are broken same way. Couldnt believe to so cheap quality and got stuck in lockdown with out any option to keep track of exersizes 

[Abdulelah]

I have the same problem!

two Charge 3, and both got broken like in your photo!

I miss my Charge 2 😞

[Gidget5326]

I have had several Fitbit products and have had issues with each one. Their quality control and UAT is the worst. Everyone has gone bad between a year and 2 years. I had lines on my current Charge 3. They did replace it.

At the same time the bad broke, so I purchased a new Fitbit product band from Target. The bands always break, probably why they went to a replaceable band. I have not had this issue before, but I have a rash on my wrist from the band and it's terrible. The itching is ridiculous. I phone Fitbit and go someone in another country who could barely speak English. He couldn't help, but would send a message to that department and someone would email me. Are you kidding, not call, email. I called again and spoke to Julianna, who also is in another country. English was better, but not great. She too said she couldn't  help. Would send a message to that department and they would email me. She didn't even ask about the size, color, etc of the band. She gave me a case number.

I am not sure if the rash is from the band or from the new Fitbit they sent me. Scary.

As I read through all the notes, I see that people are done with Fitbit and are purchasing other products. I see that they are manufactured in China. Well that says it all. I wonder what information they are taking from us and what bacteria is in their products. Frightening...

Has anyone else had the rash problem? 

[makam021]

Yes I get the rash all the time, have swap wrists all the time.

Also my Charge 3 wrist-band has now broken for the second time, I haven't even had the watch for 12 months, did get a replacement back June, looks like I can't claim another one...........Bummer not a very good product.

[Broncos88]

• hi my band on my charge 3 fitbit has broken i have had it for about 10 months 

[Dwall2009]

Hi please reply to this i can help with you wrist band broken 

Moderator edit: format. 

[AnasHamed]

We need a solution for the change 3 wrist band 

[jmgiod]

This happened to me yesterday. Charge 3 light purple band. I was just washing my hair in the shower and it broke off. Now I just have some unrecyclable plastic waste to throw away. VERY FRUSTRATING. These watches are not cheap. 

[wudzep]

Do you have some way to keep the Charge 3 on your wrist even when the buckle is broken off. Mine is out of warranty and it's not good if I'll buy another.

Moderator edit: word choice