Charge 3 wristband isn't latching

[mamta_s]

My old watch got these black lines all across the screen, so I received a replacement for that but few weeks later the replacement Fitbit wouldn’t attach to the band. It was a little defective when I received it and did inform the support when I received it that watch does not latch on properly but I thought maybe it’s because of the band. I have changed the band but still facing the same issue, the band just slips right out. I can’t wear the watch now because the watch keeps falling off. I got the replacement watch in June (June 10) and I tried contacting the support on July 06 but they didn’t not respond until aug 3, and told me they can’t do anything. 

Moderator edit: subject for clarity/label  

[Odyssey13]

Hi @mamta_s  your post from June 3rd is here - click to go there. Did you follow the instructions from the FItbit moderator?

[WilsonFitbit]

Hello @mamta_s. It's great to see you around. @Odyssey13 Nice to see you around and thanks for your input. 

@mamta_s I'm sorry for the experience you had with your old Charge 3 and thank you for the detailed information and for taking the time to provide your feedback about your replacement. At this time, I was able to confirm that you have replied to your case with our Support Team and I'd like to let you know that someone should get back to you with more information soon. My recommendation is that you please keep an eye on your inbox since they should get back to you via email. 

See you around. 

[mamta_s]

the frame of the replacement watch is defective. There’s nothing wrong with the software or the screen 

[mamta_s]

Okay thank you 

[WilsonFitbit]

@mamta_s Thank you for your reply. 

Your patience is very appreciated and I hope you can receive a reply soon. If you have additional questions or inquiries, please note that you can also contact us over the phone. Click here to get connected. 

See you around.