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Charge 3 wristband will not stay attached

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‎11-09-2020 05:55 - last edited on ‎11-09-2020 17:21 by Fitbit Moderator

‎11-09-2020 05:55 - last edited on ‎11-09-2020 17:21 by Fitbit Moderator

My band broke, so I ordered a new one.

Now it won't stay attached to the FitBit.

I tried the old band and it falls off too, so it's the FitBit itself, not the band.

 

How can I get this repaired?

 

Moderator Edit: Clarified subject

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‎11-09-2020 17:20

‎11-09-2020 17:20

Hi @jasonkayzar, welcome to the Community Forums.

 

Thanks for the details that were shared in your post. Because this issue is with the Fitbit device itself, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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