Charge 3 wristbands broke

[HansofThailand]

Aug 02 2020

Both sides of the wristbands snapped overnight while I slept.  Is/are the wristband covered under the warranty?  They are the bands that came with the device when I bought it.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @HansofThailand.

I am sorry to hear your Charge 3 wristbands broke. Thanks for the details shared. I understand your concern and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[mamiejay]

Replacement wristbands are pretty inexpensive on amazon, ebay etc. So if they don't cover them at least you could get a replacement!

[Ruben123]

Hi,

My wristband also broke on both sides today. I have tried to claim a new website but I get stuck on the type claim segment where I have to refresh the website (refreshing does not get met further). Can you connet me to the support team as well?

Best,

Ruben

[HansofThailand]

Hey,

I don't remember exactly how I got through to them but I went to the main
website (fitbit.com) and scrolled down past all of the ads to the end.
There was a "help/customer service button and went in through there.

Goodluck!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ruben123. It's nice to see you again in our Community Forums, @mamiejay @HansofThailand.

@mamiejay I appreciate your input and efforts to help other users!

@HansofThailand Thank you for your participation in the Forums and sharing your experience and helpful tips in order to contact our Support team. 

@Ruben123 Thank you for joining the thread and sharing that your wristband is also broke on both sides. I am sorry to hear about the difficulties you're experiencing, I am here to help. I have forwarded your case to our Support team so they can follow up and assist you accordingly. Please keep an eye on your inbox. 

I'll be around if you have any questions. 

[Ruben123]

@HansofThailand thanks for your reply! 

@LiliyaFitbit thanks for forwarding and the good service! 

[LiliyaFitbit]

Hi @Ruben123, thank you for your reply.

I appreciate your time and feedback. I am sure our Support team will do their best to help you get back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!