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Charge 3 wristbands not attaching

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‎07-29-2019 09:32 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-29-2019 09:32 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

Hi - my wristband broke so I replaced the strap with the spare that came with the original box. It won't connect and pulls off with even the lightest touch. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎07-30-2019 09:13 - edited ‎11-08-2023 15:29

‎07-30-2019 09:13 - edited ‎11-08-2023 15:29

Welcome to the Community Forums @houghone! 

To make sure you've attached the band correctly, please press it into the end of the tracker until you feel it snap into place.

If you have trouble attaching the wristband or if it feels loose, gently move the wristband back and forth to make sure it's attached to the tracker. 

Let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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‎07-27-2020 11:49

In response to MarreFitbit

‎07-27-2020 11:49

It appears that the two angular catches that hold the wristband on at one side of the fitbit are "up" and catch the band. However, the two catches on the other end of the fitbit are flat and do not engage when I try to attach a band. Is there a way to free up the catches and make them rise up? 

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