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Charge 4 Band Connector Broke

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‎08-07-2022 18:09 - last edited on ‎01-05-2023 17:27 by Moderator Alum

‎08-07-2022 18:09 - last edited on ‎01-05-2023 17:27 by Moderator Alum

I have the Charge 4 band problem - band won't stay in because plastic connectors broke.

Contacted support and sent photos - "Sorry out of warranty... but here, have a 35% discount".

 

This sounds like it is a design defect that is happening to a lot of people.

Fitbit should stand behind design defects even if the standard warranty is up.

 

Moderator Edit: Clarified subject

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‎01-05-2023 17:31 - last edited on ‎10-11-2024 09:56 by Fitbit Moderator

‎01-05-2023 17:31 - last edited on ‎10-11-2024 09:56 by Fitbit Moderator

Hi there @bveenvliet, it's good to have you in the Community.

I'm sorry to hear about your experience and I appreciate the comments and feedback. You can order at any time the items sold on our website and apply the discount offered on items listed with regular price.

For more information I'd recommend you continue this with Support Team as there is already a case with them for this situation.

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