Charge 4 Band Connector broke

[hannahjyoti]

I have reached out to Fitbit several times about getting a replacement for my broken Fitbit. It only broke due to a design flaw so you would think Fitbit would replace it. I am frustrated and disappointed that Fitbit would treat its customers with little respect. I was shoot until my Fitbit broke and have been patient through the process of trying to replace my Fitbit. I feel like I am in a laundry machine getting nowhere. Has anyone else have a broken band connector? Did they replace your Fitbit?

Moderator edit: Subject for clarity.

[NewSuttonGirl]

Indeed, why should you

[Mak1022]

Agree! I love Fitbit but they will lose a loyal customer if this problem
isn’t resolved --
MaKenna

Moderator edit:  removed personal information

[Aleazenby]

Is the charge 5 better? Did they fix that design flaw from the 4?

[mfrancois]

Who wants to spend that kind of money to find out . . . ?

Sent from my iPhone

[Gemzlouise1982]

I'm affected by this too, I contacted support on 29th July & they sent replacement pebble, when the package arrived thete was no pebble inside! No mention of the band being replaced, as of yet no replacement received & now they keep asking me for photos!! Argghhh!! 

[mfrancois]

If they had confidence the problem with the Charge 4 was solved, they would offer a full new warranty on the replacement, as if it were a new purchase.  They don't.  If they had respect for their customers and were confident the problem would not recur with the Charge 5, they would offer a Charge 5 with a full warranty at no cost.  They don't.  This is NOT a company to do business with long term.  Though the $13 Amazon band solution seems to working fine, I am looking at the Apple Watch options, just so I don't have to deal with them.

[Dozergal324]

Cheap **ahem**ty design. 

[Jaszi]

After the Charge 4 mess, I bought the Charge 5. It wouldn’t sync after I had synced before. I was frustrated by FitBit, so started looking at Apple Watch 7. I got lucky with price just before Amazon Prime Days. I’m so glad I got the Apple Watch 7! 

[Tfleck721]

Mine broke off this morning. I’m so disappointed.  I haven’t read through everything yet. Does it seem like Fitbit won’t replace them ?  I bought mine through Costco, they have a good warranty at least but Fitbit should make this a recall. 

[Aleazenby]

Contact customer support. If it’s been within a year of purchase they should send you a replacement. If you have to, insist on talking to a supervisor. 

[Jaszi]

No thank you. Not worth anymore of my time or money. 

[golfingjds]

I had the same problem. This was my 4th Fitbit. Threw it in the drawer. Not buying another one, done with them. 

[abourdet]

Hi, I was on a lot of threads about the bad design on the plastic attachment posts stress fracturing at the screws.
That makes the body of the product unusable unless you buy one of these.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Tfleck721]

It’s such a disappointment. I am now using a garmin watch and it’s pretty
good !

[abourdet]

I bought this holder for the body of the Charge 4 and it's ok for now.. I needed the data stream for health reasons..

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[JamesUIII]

Yes, the same problem will happen with the Fitbit Charge 4. It happened to my Fitbit Charge 4 tonight.

[HistoryLibLady]

Just as I’m about to go on vacation, mine is about to break, again! The first time it was replaced through the warranty. Obviously a design flaw here with so many problems. Does not make me feel good about the Fitbit brand quality.

[mfrancois]

Again, join the club! 😊

[Cathie14]

This is the 2nd time mine broke at the same spot.  They did not replace it.  They offered a discount on a new one.  The first time it happened, I bought a new one.  This time, I think I may try a different company.

[golfingjds]

Mine broke while in the garage  Couldn't find one piece, it's out of warranty. I've had 4 of  and all had various problems and had to buy a new one. It is now in my junk drawer. Time to try out Apple. They really should start to replace them even if out of warranty. This is a design flaw.