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Charge 4 - Battery not charging

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‎07-25-2023 22:53 - last edited on ‎07-26-2023 13:17 by Fitbit Moderator

‎07-25-2023 22:53 - last edited on ‎07-26-2023 13:17 by Fitbit Moderator

My watch is saying it’s charged to 100%  after charging all night, I wear it for an hour and it’s back to 4% and turning off. This has happened the last 2 days. 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎07-26-2023 13:21

‎07-26-2023 13:21

@Halie , A warm welcome to the Community! Thank you for your message. 

Have you tried restarting the Charge 4 and the tips here?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-26-2023 20:12

In response to JuanFitbit

‎07-26-2023 20:12

Yes, I have a few times x but does not work x

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‎08-04-2023 12:13

In response to Halie

‎08-04-2023 12:13

Good to see around the community @Halie.

Thanks for sharing the inquiry regarding your Charge 4.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

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‎08-04-2023 15:01

‎08-04-2023 15:01

This is happening to lots of people unfortunately; seems like some update has tanked the battery life of Charge 4s and 5s (at least what I'm seeing and hearing) and all you get is a discount code to get a new one when everything worked just fine until the update happened. Rather than the battery not charging, the battery is draining at a ridiculous rate.

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