Charge 4 Battery only lasting a few hours

[stevelm1]

Today I am finding that my Charge 4 is only keeping a charge for about 3 hours, whether I am exercising or not.  I have seen this before with a previous watch.  Fitbit downloaded an update and it caused the problem of updating so often that the batteries were dying quickly.  I do not know if that is the problem here.  All I know is I lost the data for my 5-mile walk this morning.  I have reset the watch, turned off GPS, and recharged it, three times so far today.  The problem is not going away.  Does anyone have any suggestions for how to get out of this predicament?  My watch is less than two years old.

[SunsetRunner]

I’m experiencing the same issue. I wonder if it’s from the update. 

[Angrymidge]

I'm getting the same issue! This is my second fitbit that hasn't lasted well! I hope they get it sorted soon. It's left on charge more than I'm wearing it and I've disabled a majority of the features in a bid to get more battery life but absolutely nothing is prolonging the battery. So frustrating! 

[SunsetRunner]

Same issue started with me. This is the second one I’ve had issues with Charge 3 display faded so bad couldn’t use it. 

[JuanFitbit]

Hi everybody! Thank you for your messages and report. 

If you haven't done so, please give our team a call or chat with them so that they can have a look at your cases. 

Here you'll find our contact options. 

See you around. 

[jeansarg]

Quite a few people are having problems Wirth the battery nor holding a charge. Seems to have started after the last update.

[stevelm1]

I called and they were no help at all.  All they heard was battery and decided my battery was dying.  They were no help at all with the software issue.

[SunsetRunner]

Hi Juan There are currently multiple topics open about this item and every one experiences the same issues. 

I contacted customer service but they didn't answer me. 

please look in to this issue as I feel it is update related 

[Getmoresoon]

Well holy moly, I was ready to blame swimming and water intrusion - because my Charge 4 started doing the very same thing this week!!! (Just 2 days after I started swimming with it.) I'd get like 3 hours from the thing.

Not cool Fitbit.. not cool.

After a few charge cycles I seem to be getting a day usage again, but when it  used to last 5 days.....

[jeansarg]

Many people are having this problem.Report to fitbit.

[JuanFitbit]

Hi everybody! Thank you for reaching out and for your feedback

If you haven't done so, contact Support. They'll be glad to have a closer look at your devices.  

Here you'll find our contact options. 

See you around. 

[Angrymidge]

Hi all, just thought I'd share an update. After contacting Fitbit directly, and a few diagnostic checks (fully charge tracker, note time and date, sync at least 4 times during battery life, note time and date tracker becomes unresponsive and report back) Fitbit have promised to send an identical replacement or offered 50% off a newer/different tracker. I've opted for a direct replacement and hopefully this one will last a little longer! Although it was a bit of a faff doing the diagnostic checks, the overall experience and result was straightforward and easy. Fingers crossed my replacement arrives swiftly. I used Twitter messages to communicate and they were generally very helpful. Keep messaging if you don't hear back from them! Good luck 👍 

[jeansarg]

Sent from my GalaxyI too received a replacement which arrived within 4 to 5 days. I  encourage everyone else to call and mention all posts of others having the same problem. This has to be a glitch onn Fitbit's part. 

[Paul_NVA]

Same issue here.  Started a couple days ago and the battery goes for only a few hours then dead.

[jeansarg]

Sent from my GalaxyI got mine replaced. Call them and let them know that you are one of the many having this problem. 

[MASK414]

Yes and just started this on Saturday, July 2nd!  They sent me a discount code for a new one, said it's abnormal.  Seems to me that it needs investigated if this many people just started experiencing the same issue at the same time!  The charge 4 isn't offered via www.fitbit.com any longer so I'm upgrading to Charge 5....really didn't want to but didn't see another option.

[MASK414]

I did and I believe you were the one to respond and said it's abnormal.  For this many people to have the same issue in such a small timeframe seems pretty ironic.  I've already ordered a Charge 5 using the discount code that I was sent but I'm not happy about it.  I'm currently charging my Charge 4 for the 2nd time today due to it completely draining.

[jeansarg]

You wonder if this was done intentionally to get people to buy a new one. Sent from my Galaxy

[jeansarg]

Sent from my GalaxyThey replaced my charge 4 with a new charge 4.