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Charge 4 Black Screen And No Vibration

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‎08-20-2022 11:31 - last edited on ‎01-03-2023 15:13 by Moderator Alum

‎08-20-2022 11:31 - last edited on ‎01-03-2023 15:13 by Moderator Alum

My fitbit charge 4 suddenly stopped working today.

I bought it exactly 1 year ago. Is it under warranty? Can I get a replacement? 

Thanks a lot

 

Moderator Edit: Clarified subject

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‎01-03-2023 15:14 - last edited on ‎10-11-2024 10:57 by Fitbit Moderator

‎01-03-2023 15:14 - last edited on ‎10-11-2024 10:57 by Fitbit Moderator

Hi there @You6, it's good to have you in the Community.

I appreciate you reached out to the Community. I'd recommend you follow these steps to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

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