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Charge 4 - Black lines across top and bottom of screen

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‎07-13-2022 07:23 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-13-2022 07:23 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

Have had my Charge 4 for 16 months. Yesterday several black lines appeared at both the top and bottom of the screen. No longer able to see battery sign at the top and the stats at the bottom showing heart rate, steps, floors, zone mins, cals are now only part visible. Have tried resetting several times. No change. Any help / direction out there would be greatly appreciated. Thanks 

 

Moderator edit:  updated subject for clarity

 

 

    

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‎07-13-2022 18:22

‎07-13-2022 18:22

@JRA1956  A warm welcome to the Community! Thank you for your message and efforts. 

As you already tried all the recommended steps, please give our team a call or chat with them They'll be more thang glad to have a closer look at your case. 

Here you'll find our contact info

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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