Woke up today to a black face on my Charge 4. I depressed the side button and it vibrates, but I have zero display. I attempted to sync it with the app, and the app is unable to detect it. I also checked bluetooth on my iphone, it stated that my Fitbit was not connected. I removed it from Bluetooth in order to reconnect, and now it's totally undetectable by my phone as well. I have restarted via the instructions given online with no success. I have removed and re-installed the Fitbit app as well. Now my app is showing that I have no device at all, and I am now unable to even get my app recognize the device due to the fact that it is not connected to Bluetooth. I have run out of options and extremely frustrated. I have not had any previous issues with this particular device, and was very happy with it's performance until yesterday. I don't shower with it on, I avoid getting it wet, and have been doing my best to keep in good working condition. I have not updated the device as suggested on the app, mainly because the last update I ran on my previous device literally killed it overnight, and I was hoping to avoid that type of problem. Any suggestions? Anyone else experience this problem? How can I rectify this? Thanks.
