help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 Display "disappeared"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2022 01:14 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎12-10-2022 01:14 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

hi all,

 

about a week ago i realized that the display of my charge 4 was darker than usual. first i thought its a problem with the brightness sensor or a setting. but no - it kept darker.

and then from day to day it went even darker, first in general and then from the edges to the middle.

now its complete dark although its fully working. it responds with vibrating when pressing the button, it synchronizes with my smartphone..

does anybody have/had the same problem or any idea?

 

grettings from germany

Daniel

Best Answer
Labels:
7 REPLIES 7

‎12-14-2022 02:31

‎12-14-2022 02:31

Similar issue here. My charge4 was in discharged state for few months. After charging again, the display is not working. All the tracker functions are working and syncing with app.

 

Tried 8 second reset, 15 second reset. Nothing works.

Best Answer

‎12-18-2022 06:33

‎12-18-2022 06:33

Same issue here. Charge 4 screen is fading and has been for a couple of weeks. I updated the firmware, but it continues to fade. It was never depleted as far as charge - I keep it above 50%. Following this thread.

 

Best Answer

‎12-18-2022 10:45

‎12-18-2022 10:45

Having a similar issue, thought it must be the battery so plugged it in to recharge. Saw that the time was reading as 9:38 pm (it’s 1:30 pm) and 17k steps. It then completely reset and I lost all activity info for the day (today, 12/18/22). 

so much for my streak…

 

so, not sure if it’s firmware related or not, but it’s disappointing to lose half a day’s activity.

Best Answer

‎12-19-2022 06:08

‎12-19-2022 06:08

Mine just went black. Seems like the functions are working. Just no screen and no way to hard restart if I can't see anything. This is my 2nd one that just crapped out. I bought something else. 

Best Answer

‎12-19-2022 11:12

In response to Kbquilter

‎12-19-2022 11:12

bit different here - it was working 24/7, no discharge. but the display went darker and darker

Best Answer

‎12-19-2022 11:14

In response to LuckyStella

‎12-19-2022 11:14

LuckyStella, it was still working here (counting, sync, sleeptracker - all was fine) - just without showing something on the display.

Best Answer
0 Votes

‎12-20-2022 15:41

‎12-20-2022 15:41

This is exactly what happened to mine over the past 2 weeks. I can only see it very dimly when in a pitch black room. Everything still seems to function - just not the screen.

Best Answer