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Charge 4 - Faded screen and GPS connection failing

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‎08-15-2022 01:14 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-15-2022 01:14 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

I have had my latest Fitbit since Nov 22. The screen has faded, particularly the bottom half until almost unreadable and it frequently fails to connect and track my runs on GPs. I have done the various updates, restarts etc. I would like the device replacing.

 

Moderator edit:  updated subject for clarity

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‎08-15-2022 18:29

‎08-15-2022 18:29

 @Zoecp , A warm welcome to the Community! Thank you for your message and information and efforts. 

 

As you already tried restarting the Charge 4 by holding the button pressed for 8 seconds, please give our team a call or chat with them so they get a closer look at your case. 

Here are our contact options. 

 

See  you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-15-2022 19:28

‎08-15-2022 19:28

I have the same issue, this is the second fitbit charge I have that the screen faded off after using 1 year plus. Currently my charge 4 screen is fading looks like the same issue with my Charge 3 which start to fade after 1 year and completely no display and now it happen to my charge 4. Very disappointed with charge 4.   

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‎08-16-2022 18:00

In response to joggingfish

‎08-16-2022 18:00

@joggingfish ,A warm welcome to the Community! Thank you for your message and feedback.

If you haven't done so, please contact  our team. They'll be more than glad to continue providing Support in your case. 

 

Here are our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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