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Charge 4 GPS is turning off

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‎01-12-2022 06:11 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-12-2022 06:11 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

This past two weeks whenever i use my fitbit to track any exercise, mainly going for walks on my lunch at work (The same routes i always did when it worked) it turns off the gps after 10 minutes every time. Iv googled and done everything the forums say, rebooted, changed the gps settings to in built and turned glonass on, low power mode off etc. Contacted the helpdesk which have not been able to fix the issue. 

 

Has anyone ever had a fix for this?

 

Moderator edit: updated subject for clarity

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‎02-03-2022 17:58

‎02-03-2022 17:58

Welcome to the Fitbit Community, @BethAlix.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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