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Charge 4 GPS won't track bike rides but does track runs

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‎05-13-2022 15:41 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎05-13-2022 15:41 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

My Charge 4 no longer starts up the GPS for bike rides from the exercise menu, but it does start for walks or runs. This is a recent change, since I used to be able to GPS track rides with this tracker last fall. I have tried rebooting the device, reinstalling the app, and re-pairing the tracker with the app. I have also tried changing the GPS settings on the tracker, and I know they are working because I've tracked a walk. 

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‎05-14-2022 10:17

‎05-14-2022 10:17

Agree! I am on my second Charge 4 (first returned under warranty). The first Charge 4 would stop tracking after a mobile interruption (text/call). FitBit Tech suggested I change the mode from “dynamic” to the device. Seemed pointless to have the option, if it doesn’t work properly. The second Charge 4 is having similar issues. It tracks some rides or parts of a ride. I have called for assistance and was taken through several steps, none of which resolved the issue. 

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