Charge 4 No Stress Management recorded

[sarahjasmiine]

Charge 4. Wear the thing all day and all night except for showers. HRV, RHR, and sleep score are available daily, no gaps in data. Have restarted Fitbit, the device is fully charged regularly and not on low battery yesterday or today. App has been refreshed, I’ve done manual syncing. Despite all of this, both yesterday and today I have no stress management score. I really don’t understand the point of having devices that track data, yet don’t provide the data even when wearing the device constantly.
Any other things to be done or is this just an algorithm/device glitch at this point? Do I just need to change devices in order to receive daily accurate data with no glitches?

Moderator Edit: Clarified subject

[sarahjasmiine]

Four days in a row now. Can anyone say what is going on? This is happening to my friends who also use Fitbit devices. No stress scores since Wednesday. And radio silence from Fitbit. Nice 

[TM2024]

I am having the same issue.

[Bop123]

My boyfriend and I as well

[dinitajames]

I am having same issue w Charge 6

[campfirekitten]

Same here- on inspire 3

[alexthecat]

@sarahjasmiine @campfirekitten @dinitajames @Bop123 and @TM2024 this is a known issue with the current version of the Fitbit app. I am not aware of a timeline for a fix, but you can follow this thread to stay updated on this.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to my attention. I'd like to share with you that this issue was escalated to our team. They'll work hard to identify a solution as soon as possible. While we don't have a time frame, we'll keep our team informed so they're aware of the impact to you and all our members.

I appreciate your patience and I'll update this thread once I receive more information to share.

@alexthecat Thanks for your help!