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Charge 4 - Side button is stuck inside and now drains battery

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‎03-13-2022 15:18 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-13-2022 15:18 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

I was in the middle of a run and the side button got stuck inside and stopped. Didn't track my run and now drains the battery because it's stuck in. When I put it in the charger it just restarts. I have had terrible issues with this Fitbit. ..

Moderator edit:  updated subject for clarity

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3 REPLIES 3

‎03-13-2022 19:05

‎03-13-2022 19:05

@lwortel , Nice to see you around. Thank you for your message. 

 

Please give us a call or chat with us. Our team will be more than glad to have a closer look at this. 

 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-18-2022 06:56

In response to JuanFitbit

‎03-18-2022 06:56

All Fitbit did when I sent through the claim was send me a new band, which was not helpful at all since it's the actual Fitbit that is not working. 

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‎03-20-2022 18:23

In response to lwortel

‎03-20-2022 18:23

@lwortel , Nice to see you back. Thank you for your update. I verified your case with Support and seems that you used the button to contact support about the brocken wristband, instad of using the Chat or call option. That is why you are going to receive a replacement wristband. 

 

I updated your case and you'll be receiving an email very soon. 

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer