Charge 4 - Sleep stages

[Conduto]

Hi,

I have bought my Fitbit Charge 4 two days ago. I have sleeped 2 nights plus 2 naps with and it doenst tracks sleep stages, only total time of sleep.

I have already update it.

Am I doing something wrong?

Thanks for the help!

[JuanFitbit]

@Conduto , Nice to see you here. Thank you for your message and confirmation of the update. 

The following conditions can prevent the recording of sleep stages:

- You record your sleep using the app instead of the tracker's automatic sleep detection.
- The tracker's battery is almost empty when you go to bed (below 25%). This prevents a regular recording of the heart rate.
- You use the metal bracelet while sleeping
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance, so that your heart rate is recorded regularly and the sleep phases can be recognized.

If you tap the recording that doesn't show you any sleep stages, you should get a message explaining why you didn't get any. What does it say?

See you around. 

[Conduto]

Hi Juan,

Thanks for your answer.

I have already seen this instructions in other topic and i have been careful to follow it. Yet, the result is the same. 

Can I email you with one print screen to check?

Thanks for the help.