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Charge 4 - Touch screen will not respond

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‎03-16-2022 13:01 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-16-2022 13:01 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

Only had just over 2 months have been trying all the recommendations to fix and the touch screen just will not respond. Have uninstalled app / reset by plugging into mains and holding side to reset (several times) / have checked not in sleep mode. I cannot get it to work. Help or advice appreciated please. 

 

Moderator edit:  updated subject for clarity

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‎03-16-2022 18:41 - edited ‎03-21-2022 18:52

‎03-16-2022 18:41 - edited ‎03-21-2022 18:52

@Ojojo , Nice to see you here. Thank you for your message and for trying to solve this by yourself. 

 

Just to avoid misunderstandings, the issue is that the swipe feature is not working, or the display does not turn  on when tapping or turning the wrist?

Does the display start when you press the button?

 

The steps to restart the tracker were these? How do I restart my Fitbit device?

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-21-2022 10:11

In response to JuanFitbit

‎03-21-2022 10:11

Fitbit - stop pretending you aren't familiar with the problem. There are at least hundreds of your customers reporting the same exact issues.

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‎03-21-2022 18:54

In response to Jennifer_S

‎03-21-2022 18:54

@Jennifer_S , Nice to see you back. Thank you for your feedback. 

 

The questions asked, is to have a better understanding of the situation and provide with the best information possible.

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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