Hi @SunsetRunner, Not only did the last update affect the Charge 4 but after reading the device forums it affected the Charge 5, Inspire 2, Versa 3 and the Luxe. I believe that Fitbit knew (from testing before the update launch) what would happen with the updates but decided that it would only happen to a small percentage of their customers and the benefits to the greater percentage outweighed those that would suffer. Fitbit didn’t suffer, if a person was in warranty and they wanted a replacement, more then likely that replacement would be a refurbished device. For those that wanted to use their 50% or 35% off the original, not sale price of Selected devices it, that price is still above their cost, (I was surprised to hear you say that they offered you $50 off). They may lose some customers but not enough to hurt them. I’m thinking that somewhere in the small print when we check accept to their conditions they have covered their a— against taking any responsibility or lawsuits. Because I am on my third Charge 4 I did not update and I keep my fingers crossed that they don’t force one through. Good luck with your Charge 5, read through some of the threads on its forum to see what issues others have had but especially before doing any future updates to see what problems that update may bring you. Enjoy your new device!!
