06-23-2022
08:12
- last edited on
12-14-2022
14:14
by
MatthewFitbit
06-23-2022
08:12
- last edited on
12-14-2022
14:14
by
MatthewFitbit
I have charge my device to 100% and after only 30 mins it's drained down to 3%
It just started doing this 2 days ago.
06-28-2022 06:19
06-28-2022 06:19
06-28-2022 16:30
06-28-2022 16:30
06-28-2022 20:05
06-28-2022 20:05
06-29-2022 13:47
06-29-2022 13:47
I also started having this issue yesterday. Like a couple others, I suspect this is related to a recent firmware update. My Fitbit is only a few months old and before this week, I only needed to charge it every 8-10 days (and it usually had ~25% battery life left when I started the charge). Now I've had to charge it twice since yesterday afternoon. It was completely dead yesterday and today I started charging when it got to 15%.
When I went to bed last night, it had ~98% charge. When I got up this morning it was at 57%. I monitored it for a couple hours and it only drained by a couple percent during that time. Then it was suddenly at 30% when I checked ~30 minutes later. I monitored for awhile again and it only changed by a small amount, then suddenly went down to 15%. I have no idea what triggers the big drop.
From reading the Charge 5 forums, it looks like a lot of people are having the same issue with that device and Fitbit is aware of the issue. The question is will they acknowledge that this is an issue with the Charge 4 and fix it?? I don't really want to waste my time dealing with customer support. Even if they offer to replace my device, I'm pretty sure that the new one will have the same issue, assuming it has the same firmware.
Is there a way to tell when the the device was upgraded? That would help to prove the theory that it's an update that messed things up.
06-29-2022 14:32
06-29-2022 14:32
06-30-2022 00:09
06-30-2022 00:09
I am having the same issues. It just drains within less then 8 hours even reset it, put it on sleep mode, no heart rate etc but it still drains..
06-30-2022 06:50
06-30-2022 06:50
06-30-2022 08:27
06-30-2022 08:27
Add me to the group as well. Mine started not holding a charge last week too -- just a couple of weeks outside of warranty (hmmmm). Tried resetting, cleaning the contacts, different charging ports, etc. Nothing worked. I've got a case number and they're supposed to be tracking it through my syncs.... Not very hopeful.
06-30-2022 21:08
06-30-2022 21:08