Charge 4 Wristband comes off

[Eef28]

I bought a new Charge 4 wristband, after the first one was broken (didn’t know then, this could have been replaced under warranty). After a while, the band came off when putting on my jacket. This now happens more often.

I cleaned the end where the band attaches, but it looks like the the clasping mechanism has gone limp. The other band topics I read,  didn’t offer me the solution.

Off course, I’m just out of warranty.

Help! What to do? 

[ChristinaC31]

Could it be the spring gone in it does the strap still connect to it before it comes apart again? 

[Eef28 · Accepted solution]

Hi Christina,

Thanks for your reply.

This week, I contacted Fitbit customer services. They were so kind to have a look at my tracker and offered me a new one.

What a great service! I’m so happy with this solution.

Thank you Fitbit.

[ChristinaC31]

That’s good to hear. They done the same for me too.