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Charge 4 Wristband

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‎08-06-2022 08:02 - last edited on ‎01-05-2023 17:49 by Moderator Alum

‎08-06-2022 08:02 - last edited on ‎01-05-2023 17:49 by Moderator Alum

I'm rather disappointed that my replacement nub isn't under warranty. I undersatnd that my original purchase is now out of warranty after almost two years but the replacement has only been with me for 12 months (and a week!!) and has the exact same issues. I've been offered a 35% discount on another purchase but feel this isn't quite right. If there is an issue with a product not being fit for purpose - which I believe to be the case with how the straps attach to the nub - then customers should not have to fork out again. I have read SO many posts about this exact same problem and would expect the manufacturers to address this rather than expect customes to purchase another - possibly - defective unit. I'm not happy with this at all.

 

Moderator Edit: Clarified subject

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‎01-05-2023 17:53 - last edited on ‎10-11-2024 09:48 by Fitbit Moderator

‎01-05-2023 17:53 - last edited on ‎10-11-2024 09:48 by Fitbit Moderator

Hi there @alfrescoartisan. Welcome to Community Forums.

I'm sorry to hear about your experience and I appreciate the comments and feedback. You can order at any time the items sold on our website and apply the discount offered on items listed with regular price.

For more information I'd recommend you continue this with Support Team as there is already a case with them for this situation.

Also you can vote for this Feature Suggestion as it fits your request.

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