Charge 4 band broke off

[Queen318]

I received my fitbit 4 as a gift from my husband after having a breast cancer diagnosis and surgery.  I have used my fitbit to monitor my health journey. However the band on one side of the fitbit 4 broke off on its own. I realized from hearing other owners that this is a common occurrence after use. I was offered to buy another fitbit 4. I can't afford it and I am appalled at this defect this common occurrence not being acknowledged by fitbit. I need and want a new Fitbit 4 to replace the one that broke off for no reason. 

Moderator edit: updated subject for clarity and label.

[AndreaFitbit]

Welcome to the Fitbit Community, @Queen318. I'm sorry to hear about your Charge 4 experience. 

I understand how frustrating this could be and the best way to get help for this problem is to contact our team again to check if there's a chance to get what you're requesting. 

You can check the Limited Product Warranty.

[Queen318]

Unfortunately I haven't heard from the manufacturer or Amazon where it was purchased.  I really believe that this is a major defect that needs to be addressed and resolved. Too many people are having the same issue. I have a perfectly good Fitbit that I cannot use because their band broke off one side of the Fitbit causing it unusable to wear and that's it function to monitor while wearing it. I certainly hope that I heard something resourceful soon. I am not giving up on this because it is simply unfair and not my fault.

[AndreaFitbit]

Thanks for getting back to us and I understand how frustrating this could be @Queen318.

Did you contact Amazon directly? Thank you for your feedback. Your comments are really appreciated. 

[_Kevin_]

My Charge4 has the same issue (the plastic piece that connects to the wrist band broke off).  My tracker is no longer under warranty.  However, since this issue is a known defect, I believe FitBit should fix or replace the tracker after the warranty period.

[Queen318]

Kevin this is a repeated defect that "Fitbit" has been getting away with for far too long. I need my Fitbit to help me heal and this is not possible now that the wristband isn't working. I am going to continue to reach out and get this problem resolved no matter what, never going to stop until I get the satisfied results to this issue.

[issy518]

I have had this experience with my last two Fitbit trackers.  The last was the charge 4.  Both instances, the band broke and even a replacement band would not snap back on. It appears to be a design flaw that has been a problem for years if you read past posts.  The ONLY answer you get from FitBit is a discount so you will spend $$ on buying a new one.  I wonder if this isn't their aim all along.  After years of being a Fitbit customer, I am done!!   Good luck.

[AndreaFitbit]

Welcome to the Fitbit Community, @_Kevin_, @issy518, thanks for getting back to us @Queen318.

I appreciate your feedback regarding Charge 4 bands our team works to improve Fitbit products and services. 

[_Kevin_]

@AndreaFitbit : Thanks for the welcome.  Has Fitbit considered improving its products and services by voluntarily recalling Charge 4s with this known design/manufacturing flaw?  The defect, which is known to Fitbit, renders the tracker unusable before the end of its useful life.

[AndreaFitbit]

Thanks for getting back to us and for your question @_Kevin_. Currently, we don't have any information about a recall of the Charge 4, we used the feedback to improve next generation bands. 

I appreciate your comments. 

[mayaela]

It happened to me too after 3 years of wear. I had to glue the wrist band onto the watch since it's not under warranty anymore.

----

Same. I had to use strong hold glue and it worked but I can't change the band anymore.

[issy518]

This happened with my last 2 fitbit watches. Only answer from the company
is to buy a new watch. Nope...no more.

[Jebble]

Happened to me 3.5 years after purchase date and I got sent a replacement an hour after opening live chat.

[AndreaFitbit]

Hello everybody!

Thanks for reaching out regarding this situation with the Charge 4. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. Please direct to customer support. Have a nice day.