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Charge 4 band cracked

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‎03-17-2022 09:41 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-17-2022 09:41 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

I went to take my Fitbit off to charge it and I noticed the band is cracked in the middle of the band. Am I eligible for a replacement? It doesn’t look like the 4 can replace bands but I could be wrong. This was a gift from my kids. 

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‎03-17-2022 11:13

‎03-17-2022 11:13

Hi @Shellpollick66  get with customer support via chat or phone. They can let you know the best way to proceed.

https://myhelp.fitbit.com/s/support?language=en_US 

The bands can be replaced.  .

Stepping in the U.S.A. since September 2013. Android 14

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