Charge 4 band holder broke off

[SBacheller]

I was taking my Fitbit Charge 4 off one day and the Band Holder broke off. I don't know if it is even possible to fix. I only have two pieces and after watching YouTube my spring is gone. One of the screw holes has a screw in it. How am I to fix this. My Fitbit was purchased in April 2020 and the website says there is no warranty when I tried to file a claim. Now I am back to my Fitbit Charge 2 which seems to be build better than the 4.

Can anyone help me?  

Moderator edit: format.

[CelsiusDegree]

Yeah since I posted my experience with the Charge 4 I have received too
many contacts from others over the years now with the same issue. Sorry to
hear about yours. I use my Charge 4 but I keep it in my pocket like I used
to do with the Fitbit one. 😉

[minnesotakk]

Same exact thing happened to mine. I took good care of it and it fell of my wrist while I was just in bed. I doubt I will buy Fitbit again. It does not seem to last as long as other brands. And 35% off is not very enticing, especially when their current sale prices are about the same discount and you can’t use the discount on sale prices.

[Yggepllorrac]

That’s exactly the same as what mine looks like,   Is it fixable?   
the little black pieces don’t stay in place I’ve tried to clip it in and no way will it stay ,  must be something broken on it.  I didn’t drop it ,  just taking it off and the strap fell to the floor.

must be made cheap,  wasn’t bought cheap..

[lizheaney]

Contact Customer Service. When I did they offered me a 35 percent discount
toward the purchase of a new Fitbit. Sadly it can't be combined with sales
or other offers.

[AlisonS08]

Look on Amazon for a wrap that your Fitbit fits into. I’ve had one since the summer and it’s perfect. Fitbit just send you another strap that breaks in weeks and then don’t want to know. The strap used to have metal components but it’s been changed to plastic which just brake.


Sent from my iPhone

[Yggepllorrac]

Thanks for your response to my problem , but my charge 4 is broke where the strap clips on, There is nothing to hold a strap on now, I tried to glue the strap to the Fitbit and it will not stay on either.
Is there something I can buy to just slip the pod into? Can you tell me the name of the product and I will certainly buy it. Don’t want to junk this as it isn’t that old.

Thanks,
Yggepllorrac
Carroll Peggy

Sent from my iPad

[Hal74]

Go to Amazon and copy the following in their search line;

Saufly Smartwatch Cases with Band Compatible with Fitbit Charge 3 /Charge 4 /Charge 5 Fitness Tracker, Soft Silicone Straps Replacement Wristbands with Full Protection Case Cover for Women Men.

This is a complete silicone case for the Charge 4 (with the straps removed). Press it into the opening, that's it. I got mine for around 8 bucks, U.S. 

[Yggepllorrac]

Thanks I ordering now.

Sent from my iPad

[chips228]

I also had the black plastic piece on charge 4 break off. My charge 4 warranty expired on 9/21/2022. here is it 12/26/2022. This isthe 2nd time that a fitbit has failed to the the point where I had to purchase a new one. I am frustrated that you buy a warranty which is only good for 2 years and noone notifies you that it is about to expire. I am not sure mine can be fixed . It still functions but I am not able to wear it on my wrist.

[DJB.mus]

I was able to fix the band attachment with super glue. Then attached the band with super glue. Works good now, we will see how long it lasts.

[Lukezmum]

Hi, I did that too - doesnt look good . I contacted customer support and
eventually came back with an offer of a Charge 4 at no cost or 50% off
another product. The didnt even ask how old tracker was. I went with Versa
3 and happy so far. Good luck

[Yggepllorrac]

You are lucky you got a positive response.
I got my charge 4 as a birthday gift in Nov.2021 and it broke in Nov.2022.
How did you contact customer service ? I tried online and they are asking for a credit card info to continue. I’m not doing that..very disappointed.
My first tracker was a Fitbit flex and just kept going up to newer models. Other than straps breaking I never had any other issues until now,might just go with a different brand if I can’t trust Fitbit anymore, The more popular they become the cheaper they seem to make them..

I tried the glue but it won’t adhere to the black plastic…mine is rendered useless.



Sent from my iPad

[Lukezmum]

I rang them. look up number online

[Odyssey13]

@Yggepllorrac  Fitbit support does not ask for credit card information to help you.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Yggepllorrac]

Well whoever I was talking to said I had to pay two dollars that would be credited back to me and wanted my credit card information like I was purchasing something.
I really don’t care about the two dollars but refused to put my credit card in there.


Sent from my iPad

[Odyssey13]

@Yggepllorrac  there are so many scammers online. That's why when I want to get with support from a company I purchased an item from, I go to their website instead of searching for a number online. Somehow the scammers get their number or site high enough on the search results that people believe it to be the actual company. Fitbit has never asked for a credit card number from me, so it makes me think you were not in touch with the true company. Anyway, get with support at one of those ways I posted above.

[Ribbonrail]

I have given up on FitBit. I now have an Apple Watch. FitBit never returned my contact! I was a nearly ten year user of FitBit products.

[Yggepllorrac]

I’m in agreement with you I’m also giving up on Fitbit….I tried sending a message to Fitbit support and it keeps failing to send. I’ve tried over and over same message
I also tried chat and it says I’m not allowed because I’m not a member….I can go into the community and see messages and write comments but can’t get a one on one chat with the chat option…
I’m a Canadian so maybe that’s it. I used the Canadian link and it does not work for me….
Time to move on and never recommend or use a Fitbit again.
Thanks everyone in the community for your input and help!

Sent from my iPad

[sswathi]

Just search for 'charge 4 band case'. An integrated one-piece case/strap . That's the only thing that can make it work.

 

[Ribbonrail]

• Thanks for info. I just ordered one from Amazon. I’m still done with FitBit though. This will be my backup watch to my Apple.