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Charge 4 band holder came off

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‎11-30-2022 16:43 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-30-2022 16:43 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Has anyone had any problems with the band holder coming off and then when you snap it back in it does not stay anymore.  Plus you can’t buy any replacement bands.

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‎11-30-2022 16:49

‎11-30-2022 16:49

Much has been written about this.  Unfortunately, Fitbit knows about it and it has affected a lot of people.  Depending on whether you are in warranty or not, Fitbit has come up with a discounted new Fitbit.  You have to go through support and get their OK for this.  Others have managed to "fix it".  Sadly it has been around for ages and response from supplier has not been great.

Check the other thread and good luck

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‎11-30-2022 16:51

‎11-30-2022 16:51

Third-party replacement bands for all Fitbit models on Amazon for fraction of Fitbit original prices in variety of color, material, style.  Buy set of different colors for price on one Amazon original.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-30-2022 21:09

‎11-30-2022 21:09

Mine has done the exact same thing. Sadly it's already been replaced in May once foe black screen issue and now it's only 6 months old and the watch strap holder broke. I can no longer attach a band. I am very upset about this. 

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