help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 band keeps detaching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2023 06:26

‎02-02-2023 06:26

I have had trouble with my charge 4 band detaching on occasion. Recently it falls off dozens of times a day. I have tried two new bands and have the same problem. It seems to latch securely, but later the latch releases on its own. I am afraid one of these times, it will get lost or broken by the fall.

Best Answer
Labels:
5 REPLIES 5

‎02-04-2023 13:28

‎02-04-2023 13:28

Hi, my Fitbit charge 4 broke where the band goes. Their is a piece that attaches the band and it broke off for no apparent reason. 
I ask Fitbit for free replacement but because I am out of warranty they say no but give me 35% discount on new one. Not sure what to do.

Best Answer

‎02-09-2023 12:45

‎02-09-2023 12:45

Hi

 

when my strap detaches it normally only need a good wash

I takt both sections of strap off and then using a nail brush and a drop of hand wash scrub both sides of the device and strap

A quick rinse dry and refit does the job

Best Answer
0 Votes

‎02-09-2023 16:59

In response to vmone

‎02-09-2023 16:59

I am having the same problem with my Charge 4. Not sure what to do. It is out of warranty 

Best Answer

‎02-10-2023 01:38

In response to vmone

‎02-10-2023 01:38

Exactly what's just happened to mine but it's still in warranty.  I shall take it in today to see if they'll replace it and report back.  Luckily it fell off in the house.

Best Answer
0 Votes

‎02-11-2023 05:54

In response to Johnerz

‎02-11-2023 05:54

I had the same problem with my Charge 4, i now take the strap off daily and clean it, seems to be better, i was not happy as i only purchased mine in Oct 2022  and about a couple of weeks later it started detaching but Fitbit were next to useless and wouldn't help, when i need to change i will not buy Fitbit brand again , mainly for their customer service skills or at least the lack of them 😫

Best Answer