Charge 4 battery is draining after getting wet

[CMCFit4Life]

I have a Charge 4. Got in the pool yesterday & now it won't hold a charge for more than 10 min. Charges completely, but drains very quickly. My comment, Don't wear your Fitbit in Water! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CMCFit4Life. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 4 started draining after swimming with it. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

Regarding the battery short life, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). If you haven't done so yet, please see Can I extend my Fitbit device's battery life? 

[CMCFit4Life]

My last Charge 4 got wet & died, like I swam in my pool, wet. Fitbit
replaced it as the Charge 4 is supposed to be able to swim in. I however,
do not swim with my Fitbit due to fear of killing another one. I accidently
got in my pool & forgot to take it off on Friday 7/26/2024. Within maybe 3
minutes I realized it & got out Dried it & the screen was DEAD. I took it
inside & put on the charger. The little Happy Face appeared & I felt good
thinking it was going to be Ok. It was Not! It will only hold a charge
maybe 2hrs at most. I have recharged it and the same happens. I have had a
Fitbit watch (3 now) since 2017 & I am very dependent on watching exercise,
heart rate & steps. I did order another "Charge 6"
If you could give me any kind of credit I would appreciate it. This one is
$150. I see it has a Water Lock feature. I also noticed A LOT of people
have trouble with the Charge 4 & taking it in the water when it says good
up to 50 meters.
IS the CHARGE 4 supposed to let you swim in a pool? It has swim as an
exercise feature. I'm really disappointed in this whole thing. I have a
pool & swim often but don't feel I can wear my Fitbit.
Sincerely,
Carla Chamberlain