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Charge 4 battery is draining in less than a day

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‎06-20-2022 03:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

‎06-20-2022 03:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

I’ve saw several posts between Saturday and yesterday about odd battery draining. If multiple people are having the exact same issue at the same time this is a FitBit problem. Please fix this! 

 

Moderator Edit: Clarified subject

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‎06-21-2022 04:49 - edited ‎06-12-2023 07:33

In response to janet26802

‎06-21-2022 04:49 - edited ‎06-12-2023 07:33

Hi there, @ShawnEngram @janet26802. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4 devices. I understand where your concerns are coming from. 

Please take into consideration that the battery life will depend on how frequent certain features are used such as GPS tracking or Spotify control.

That being said, I'd suggest you to fully charge your tracker using the charging cable that came in the box and try the tips described in this help article to maximize the battery life and monitor its battery life in the next days. 

If the issue persists in the next couple of days right after following those suggestions, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-20-2022 07:27

‎06-20-2022 07:27

I’m having this exact problem! I went to bed with 53% woke up dead and all my data gone. It’s supposed to last a week and I got 2 days. 

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‎06-21-2022 04:49 - edited ‎06-12-2023 07:33

In response to janet26802

‎06-21-2022 04:49 - edited ‎06-12-2023 07:33

Hi there, @ShawnEngram @janet26802. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4 devices. I understand where your concerns are coming from. 

Please take into consideration that the battery life will depend on how frequent certain features are used such as GPS tracking or Spotify control.

That being said, I'd suggest you to fully charge your tracker using the charging cable that came in the box and try the tips described in this help article to maximize the battery life and monitor its battery life in the next days. 

If the issue persists in the next couple of days right after following those suggestions, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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