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Charge 4, black horizontal lines that are getting worse

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‎07-15-2022 22:27 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-15-2022 22:27 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

My Charge 4 is 8 months old and I use it to manage my chronic health condition so I don't over exert myself and cause detrimental effects that can last months. However a few days ago horizontal black lines appeared on my screen, and have since gotten worse, to the point where I can barely see the clock face. 

I have tried rebooting and changing the clock face several times but that has not cleared the issue up, can someone please help my health kind of depends on this gadget and I cannot afford a new one. 

Thanks in advance. 

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‎07-17-2022 19:10

‎07-17-2022 19:10

@Saoirse.K A warm welcome to the Community! Thank you for your message and your efforts. 

 

As the recommended steps did not improve the situation, please give our team a call or chat with them so that they get a closer look at you case and see your options. 

 

Here you'll find our contact options

 

See you around.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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