07-18-2023 20:55
07-18-2023 20:55
Hi over the last couple of weeks I have been using the run exercise function on my charge 4 . Somewhere around my route the watch seems to freeze the screen blacks out & it stops recording steps etc. To get it to work again - once I get home I have to put it on charge ( there is plenty of battery left) and after a couple of attempts it unfreezes & I have to log the rest of my run manually.
please help
thanks
07-19-2023 01:30
07-19-2023 01:30
Same thing happened to me, although after my yesterday's run I cant unfreeze it! It's clearly on because I can see the light on the bottom of the watch and it sincs with the app but I cant see anything - it looks dead 😕
07-19-2023 05:52
07-19-2023 05:52
Did you get it sorted? Apparently nothing they can do for my watch 😔 and it's out of warranty now.
07-19-2023 15:13
07-19-2023 15:13
nope & mine is also out of warranty