Charge 4 blank screen after swim

[AlyFin]

Charge 4 - screen went blank after a swim. Was still syncing to app. Battery died - recharged but now no display and no sync. Vibrate on! Reset does not fix 

Moderator edit: updated subject for clarity. 

[JuanFitbit · Accepted solution]

@AlyFin , Nice to see you here. Thank you for your message and information. 

In your case, the next step is to give us a call or chat with us, so that our team gets a closer look at this. 

Click here to get connected. 

See you around. 

[AlyFin]

Thanks - I got in touch and the unit is being replaced.  I don’t think I’ll swim with it in the future. 

[JuanFitbit]

@AlyFin , Nice to see you back. Thank you for your reply and good news. I'm glad that Support got it sorted out. 

Wish you fun with your replacement.

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

See you around. 

[Nicbfc]

This has happened to me twice since I've had my Charge 4! Both times it happened during a swim and was unfixable so I got a replacement Charge (which was under a year old).  Makes me think it's not completely safe to use the watch when swimming?

[AlyFin]

I’ve never used it near water even the shower since Fitbit replaced it.

Alyson 

Moderator edit:  removed personal information

[WendyL.]

It might be a lot more useful if you actually gave an answer instead of "contact us" response.  Unless of course you don't want to give away any fixes we probably could do ourselves.  I have some time and skills - please enlighten me on what / how to fix this.  You can reply here in the community, thank you!