Charge 4 blank screen but still syncing

[JacquiW63]

My Fitbit Charge 4 has a completely blank screen and no amount of pressing buttons or swiping shows anything.  It is however still communicating my data to the Fitbit app.  

Moderator Edit: Clarified subject

[LZeeW]

@JacquiW63   Please try restarting your Charge 4 this way:

• Plug your charging cable into a power source
• Attach your Fitbit to the charging cable
• It should vibrate
• Press and hold the button for eight seconds
• Your Fitbit should vibrate again with its restart

I hope you get the smiley face after the restart.  If the screen stays blank, then I think your screen failed.  This can happen with older monochrome screens.