Charge 4 blank screen

[Kannaman]

The screen on my charge 4 has gone black. I´ve tried to reset it using the charger but after the smiley face turns up the screen goes black again. 
In one thread I found the suggestion was that I removed the charge 4 from the Fitbit app and my phone and tried to recennect them again. That works fine until I´m supposed to enter the four digit number in the app that shows up on the fitbit´s screen because I can´t se the numbers on the screen.
Stupid me didn´t try the solution that works for some people, change the clock face in the ap and then change it back again to get a bright screen. But now everything is black and fitbit is basically ´bricked´.

Update: I should add that when the fitbit is in the charger and I press the button it basically vibrates all the time.

Moderator Edit: Clarified subject & Merged posts

[Crazygamer53]

That is great news!  I’ll keep my fingers crossed that it is a new one, I know that here in the US they only have refurbished. If they gave you a mailing label, take a picture of it for your records so you can track its progress. Here in the US it is taking 4 weeks or longer for some to get to the warehouse and another 2-4 for the new one to shop.  I hope in your part of the world it is faster!  It is nice to have a happy ending!

[Kathabot]

Thank you for the reply, I have tried that, like I said, I’ve basically tried anything possible/recommended but this has been like it a year now and I’ve seen no improvement 

Update: Awww that’s good news! 

Moderator Edit: Merged posts

[MarreFitbit · Accepted solution]

Hi there, @Kannaman @CuteBellacat1. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 devices before reaching out. I understand how you must be feeling. If you have any questions or concerns regarding the outcome of your support case, please feel free to contact our team again so they can continue assisting you. @Crazygamer53 Thanks for helping out and sharing your experience. I'm glad to hear our Support Team was able to help you too. 

@CAL33 Welcome on board. Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hi, @Kathabot. Welcome to the Community Forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

[RobertKouman]

I have exact the same problem as Kanneman. Black screen, vibrating continuously. After chatting with customer service, they promised I would get a new charge 4 (not a refurbished device!). It arrived yesterday. So i charged it, and today i wanted to connect it to my account. But this one also had a Black screen!!! So i can't even see the code!! How f××× is this? I want my money back. This is my 4rd malfunctioning fitbit!!

[RobertKouman]

Update: i have been trying to contact support for one week now. Email is not possible anymore, live chat is not available, or stops in the middle of the conversation. I am very very disappointed. And stuck with a dead device one week before training camp....

[Kathabot]

Hi there,

‘Glad’ to see we’re on the same page! Honestly, I must have been trying to contact them for about a year now, it’s ridiculous! The structure of my Fitbit is now broken as well so I am left with an unwearable Fitbit with a non functioning screen, I get that things can be faulty but it’s the contact and customer services I’m annoyed at, especially when mine is still under warranty

Kathleen