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Charge 4 broken band

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‎05-18-2024 03:19 - last edited on ‎05-19-2024 06:24 by Fitbit Moderator

‎05-18-2024 03:19 - last edited on ‎05-19-2024 06:24 by Fitbit Moderator

Last year I bought my first ever Fitbit a charge 4, wore it for months then the strap holder broke and I couldn't fix it. Contacted Fitbit support, sent it back and they were sending me a refurb. In the meantime I bought another brand new charge 4. This was in February. Today the strap holder on this one also broke. Loosing hope

Moderator Edit: Clarified subject

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‎05-19-2024 06:27

‎05-19-2024 06:27

Hi there, @Stella9872. Welcome to the Fitbit Community Forums. I'm sorry to hear about your broken band. I understand how you must be feeling. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you this time as well. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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