help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 - broken band

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2025 16:49

‎01-14-2025 16:49

Hi everyone, yes I know this is an old topic but I have just spent over an hour going around in circles here trying to get an answer, and I haven't found one that doesn't just send me back to the help screen.

I have a Charge 4, purchased December 2024. Within 5 days the band broke. How do I contact Fitbit in Australia?  Obviously, this is a known issue and I'm hoping someone can give me an answer.

Debbie

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-15-2025 07:08

‎01-15-2025 07:08

Hi @jbdc_99. Welcome to the Fitbit Community! It's great to have you here!

I'm sorry to hear about your experience about your torn wristband.

Upon checking with our support team, i've confirmed that you achieved to contact them and that your already have a case ID. I'm glad to know that.

Now i recommend that you continue the conversation with them. They certainly have the resources needed to resolve your situation. I appreciate your patience.

I'm sure you will find the solution you need. Happy new year 2025!

Best Answer
0 Votes