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Charge 4 disconnect and dark display

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‎08-16-2022 09:34 - last edited on ‎12-14-2022 13:58 by Fitbit Moderator

‎08-16-2022 09:34 - last edited on ‎12-14-2022 13:58 by Fitbit Moderator

I bought this Charge4 for my wife over a year ago.   She wears it and I keep track of her 

Stats.  The display is never bright enough to see unless you are in a dark or shaded area even on the brightest setting.   As for connecting to her App on her Iphone, I have to make sure it's connected EVERY DAY and I have to make sure it's connected to the App EVERY NIGHT since 95% of the time it is not connected.   So, bottom line, I'm tired of babysitting this item.  I am giving Fitbit one more chance.  i have purchased a Versa3 for my wife.  When I was looking to buy the first one, I researched the Charge4 and the Versa3.  I'm sorry I didn't buy the Versa3 in the first place.   I will not recommend a charge4 to anybody.

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‎08-16-2022 19:14

‎08-16-2022 19:14

@Richardtjb , Nice to have you around! Thank you for your message and feedback.
If you already tried the restart for the display issue, please give our team a call or chat with them. They'll be more than glad to have a closer look at the case. 

 

Here are our contact options. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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